Delivery & returns

1. Fill your bag

   Add your favourites to your bag from the shop.

2. Press checkout

   Your email app opens with a pre-filled order request listing your items, quantities, prices, subtotal and delivery.

3. Send it to us

   Add your name, delivery address and phone number, then send the email.

Ordering from outside the UK? Your order request asks us for the shipping cost for your country.

1. Keep it in the fridge

   Sea moss gel keeps for 2 weeks in the fridge.

2. Freeze the rest

   We advise decanting it into an ice cube tray and freezing it.

3. Use as you need

   Then use it as and when you need. Remember: consistency is key.

Dried sea moss: keep in a cool, dry place away from direct sunlight.

Shop sea moss

Changed your mind?

You can cancel your order for any reason within 14 days of delivery. Just let us know by email within that time, then send the items back within 14 days of telling us. Items must be unopened and unused, in their original packaging. Return postage is paid by you, and we recommend a tracked service.

What we can’t take back

For hygiene and safety reasons, we can’t accept change-of-mind returns of skincare that has been opened or used. The same goes for sea moss gel, which is fresh and perishable. This doesn’t apply if it’s faulty or not what you ordered.

Faulty, damaged or wrong item?

Please email us with your order details and a photo as soon as you can. You have up to 30 days from delivery to reject a faulty item for a full refund, and we’ll cover the cost of sending it back. After 30 days, your rights under the Consumer Rights Act 2015 still apply.

Refunds

We refund to your original payment method within 14 days of receiving your return, or proof that you’ve sent it. If you cancel a whole order, we also refund the standard delivery charge you paid.

Get in touch first

Please email us at Duchess.BeautyLtd@gmail.com before sending anything back. We’ll reply with the return address and next steps.

This doesn’t affect your statutory rights.